| Do you ship internationally? |
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No, not at this time.
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| What is your return policy? |
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| We guarantee against manufacturers' defects for 30 days from the date of the delivery on all products except for items listed in the Exception Section. Products with Manufacturer Warranties which exceed 30 days, may be returned directly to the manufacturer according to their instructions. All returns/exchanges must be made within 30 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories. |
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| Exception Section - Items Not Covered Under this return policy: |
| Olevia brand TVs - are covered by Manufacturer's warranty. New Olevia TVs come with one year Manufacturer's warranty, serviced at Customer's location. Reconditioned Olevia TVs come with 90 days Manufacturer's warranty, serviced direct with the manufacturer. You need to register with Olevia within one month of the purchase to be eligible for warranty coverage. |
| Gaming (includes Brand New consoles and games for all different types of systems): All of the gaming comes with Manufacturer's warranty unless specified otherwise in the description section of the item. If the item is defective customer will need to contact Manufacturer. If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section. |
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| Items may be returned only with prior authorization. |
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| All shipping and handling fees are non-refundable with an exception where Jay’s Discount Mall has made an error by shipping and incorrect item to the customer. In this case, customer must contact Jay’s Discount Mall to obtain a return label or request a merchandise pick up. Once item is returned back to the warehouse a correct replacement unit will be shipped out or store credit issued for the full amount of the order if the correct unit is unavailable. Jay’s Discount Mall must be informed of the receipt of incorrect merchandise within 3 days of the delivery. |
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| Unwanted Returns: Unwanted product returns will be subject to a 30% restocking fee and must have a Return Merchandise Authorization number (RMA#). Merchandise must be in the unused condition only. |
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| Refused Delivery: Returns falling under this category will be treated as “Unwanted Returns”, consequently they will be subject to a 30% restocking fee. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 30% restocking fee of the value of the merchandise and less shipping and handling fees both ways. |
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| Defective Items: A customer must return merchandise at their expense within 30 days from the date of delivery with prior Return Merchandise Authorization number. If an exchange is not requested at the issuing time of the RMA and automatic store credit will be applied once merchandise is returned back to the warehouse. |
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| If the return has been received to our warehouse after 30 days from the original day of the receipt of the merchandise, it will be send to the customer at their expense. |
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| All reimbursements are done in the form of a company credit which can be used towards new orders. Customer may request a refund back to the credit card in which case a 5% credit card processing fee will be deducted from the total amount of the refund. Refunds may take 3 to 5 business days to post back to the credit card. |
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| Without exception, no item may be returned without prior authorization in the form of an RMA number provided by customer service at Jay’s Discount Mall, Inc. Important Notice: In the case of a return without prior authorization from Jay’s Discount Mall, Inc: the item in question will either be shipped back to the customer at their expense, or at the customer’s request Jay’s Discount Mall may elect to accept the item back with a restocking fee of 50% of the total merchandise value. |
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| All shipping and handling fees are non-refundable with an exception where Jay’s Discount Mall has made an error by shipping and incorrect item to the customer. In this case, Member must contact Jay’s Discount Mall to obtain a return label or request merchandise pick up. Once item is returned back to the warehouse a correct replacement unit will be shipped out or store credit issued for the full amount of the order if the correct unit is unavailable. Jay’s Discount Mall must be informed of the receipt of incorrect merchandise within a week of the delivery. In addition the incorrect item must remain in its complete original condition, be unused, and at the point of return contain all of the items originally included in the shipment pertaining to all accessories protective coverings and packing materials. |
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| Unwanted items will be subject to a restocking fee of 30% and must be in their original condition and appear unused. All protective covering and accessories must also be included in the original packaging and be in original condition never having been removed. |
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| Refused Delivery: Returns falling under this category will be treated like unwanted returns and will consequently incur a restocking fee of 30%. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 30% restocking fee of the value of the merchandise and less shipping and handling fees both ways. |
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| If the return has been received to our warehouse after 30 days from the original day of the receipt of the merchandise, it will be send to the Member at their expense. |
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| All reimbursements are done in the form of a company credit which can be used towards new orders. Member may request a refund back to the credit card in which case a 5% credit card processing fee will be deducted from the total amount of the refund. Refunds may take 3 to 5 business days to post back to the credit card. |
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